Customer Support

Once your order is placed, you will receive a confirmation email containing your tracking number. You can use this number on our website's "Track My Order" page in the Menu under ABOUT, to monitor your shipment's progress. If you have any trouble, our customer service team is always here to help! 🚚📦

We have a customer-friendly 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in the original condition, unworn or unused, with tags, and in its original packaging. To initiate a return, contact us at support@dipaliz.com. Once your return is accepted, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For more details, feel free to reach out with any return-related questions.

At this time, we do not offer international shipping. We are always looking for ways to improve and expand our services, so please stay tuned for updates. If you have any other questions or need assistance, our customer service team is here to help! 😊

Yes, we are committed to sustainability. Yes! Our made-to-order process eliminates waste, reduces carbon footprint, and uses sustainable materials.

Domestic shipping costs are calculated at the checkout based on your location and the shipping method you choose.

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can use major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. For more details, you can always contact our customer service team. 😊

Shipping times can vary based on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and standard shipping takes 5-7 business days. For more specific details, please refer to our Shipping Policy page or contact our customer service team. 🚚📦

Yes, we have a rewards program where you earn points for every purchase. These points can be redeemed for discounts on future orders.

If you are in the USA and it has been more than 10 business days since your order, please reach out to us. Kindly provide your name and order number, and we'll investigate the status of your order. We appreciate your patience and will work to resolve any issues promptly.

For bulk purchases, please get in touch with us at support@dipaliz.com. We'll be happy to provide you with a quote and assist with your bulk order requirements.

Yes, absolutely! You can enjoy a 5% discount on your first purchase with DipaliZ. It's our way of saying welcome and thank you for choosing us. From time to time we have many sales, so check them out regularly. 😊

If you are in the USA and it has been more than 10 business days since your order, please reach out to us. Kindly provide your name and order number, and we'll investigate the status of your order. We appreciate your patience and will work to resolve any issues promptly.

You can easily check if an item is in stock by visiting the product page on our website. If the item is available, you'll see options for sizes, colors, and quantity. If an item is out of stock, it will be indicated on the page, and you may have the option to sign up for restock notifications. For any further inquiries, our customer service team is always here to help! 😊

At this time, we don't offer customization options for our products. However, we're always looking to expand and improve our offerings, so stay tuned for updates! If you have any other questions or need assistance, our customer service team is here to help. 😊

Product-specific FAQs are available below each item for your reference.